Your business data stays your business.

Scope

FloorMate ("we", "us" or "our") operates the FloorMate application for Android, iPhone and iPad.

This policy applies to information processed when you create an account, use FloorMate, contact support or otherwise interact with the app. FloorMate is a business administration tool for flooring professionals and is not directed to children.

Information we collect

We collect information you provide, operational information needed to run the service, and limited diagnostics used to improve reliability.

How information is used

We use information only where reasonably necessary to:

• Create and secure your account.
• Provide, synchronise and maintain FloorMate features.
• Generate estimates, invoices, receipts and other documents you request.
• Organise jobs, measurements, expenses, schedules, suppliers and stock.
• Send reminders and notifications you choose to enable.
• Diagnose failures, measure feature performance and improve reliability.
• Respond to support, privacy and security requests.
• Comply with applicable legal obligations and protect users, FloorMate and others.

Device permissions and on-device processing

Service providers

FloorMate relies on selected providers to operate the app. They process information on our behalf under their respective terms and privacy practices.

We intentionally exclude customer-entered document text, client details and financial values from product analytics events and sanitised crash reports.

Sharing, sale and tracking

We do not sell personal information. FloorMate does not contain third-party advertising and does not use your information to track you across apps or websites owned by other companies.

Information may be disclosed:

• To service providers that help operate FloorMate.
• When you direct the app to share or email a document.
• To comply with law, regulation, legal process or enforceable government request.
• To investigate fraud, security incidents or threats to rights and safety.
• As part of a business transaction, subject to appropriate notice and safeguards.

Storage, security and retention

FloorMate transmits information using encrypted network connections and stores cloud records using Firebase services. Access rules scope business records to authenticated owners and authorised company members.

Optional bank details are encrypted using AES-GCM before they are written to cloud storage. We use reasonable technical and organisational safeguards, but no storage or transmission method can be guaranteed completely secure.

We retain information while your account is active and as reasonably necessary to provide the service, meet legal obligations, resolve disputes and enforce agreements. When you request deletion of associated stored data, we will verify the request and delete or de-identify information unless retention is required by law.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, export, restriction, objection or deletion of personal information. You may also have a right to complain to the relevant privacy regulator.

• You decide which clients, contacts, records and images to add.
• You can change notification permission in your device settings.
• You can remove individual business records where the app provides a delete action.
• You can remove your sign-in account from More > Settings > Delete account and all data.
• To request deletion of associated stored business data, contact us using the address below.

Account deletion

You can permanently delete your account and associated FloorMate data inside the app: open More, choose Settings, tap Delete account and all data, type DELETE, and confirm.

If you cannot access the app, email ahmed.ezzat2410@gmail.com from the email address used for your FloorMate account with the subject “FloorMate account deletion request”. We will verify the request before deletion.

Deletion removes the Firebase authentication account, company profile, clients, estimates, invoices, jobs, measurements, schedules, expenses, receipts, job media, signatures, suppliers, stock records and related cloud data. Information may be retained only where required for legal, security or fraud-prevention obligations.

International processing and Australian users

Our service providers may process information in Australia and other countries where they or their subprocessors operate. Privacy and data-protection laws may differ between countries. Where required, we use contractual and technical safeguards for international processing.

Australian users may contact us with questions or complaints about handling of personal information. We will investigate and respond within a reasonable period. Where applicable, you may also contact the Office of the Australian Information Commissioner.

Children and policy changes

FloorMate is a business tool and is not directed to children. We do not knowingly collect personal information from children.

We may update this policy to reflect product, legal or operational changes. The current version will remain available at this URL with its effective date. We will provide additional notice in the app when a change materially affects your rights or how information is used.